Definitions

Under these terms and conditions:- "The Seller" means DIVA ABAYA COUTURE GARMENTS TRADING LLC Company’s website is www.DivaAbayaCouture.com "The Customer” means the purchaser of goods from "The Seller"

Prices

All prices quoted are in AED (Dirham) or in US Dollars and are inclusive of VAT (if applicable, as may be prescribed by law from time to time), unless otherwise specified. Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice.

Payment

Weaccept payments online using Visa and MasterCard credit/debit card in AED andUS Dollar. Fraudulent use of credit cards will be reported to the relevant authorities.

Delivery

The Seller's policy is to dispatch goods within 48 hours of receiving an order however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller cannot accept responsibility for transport delays or any other third party causing late delivery. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier.

Free Delivery & Delivery Time

For all Delivery on all items on www.DivaAbayaCouture.com is FREE OF CHARGE! Transit delivery time is between 2 to 5 working days depending on location
For further information send an email to info@DivaAbayaCouture.com

Online Orders

When you place an order to purchase an item from DIVA ABAYA COUTURE GARMENTS TRADING LLC, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we dispatch that product to you. That acceptance will be complete at the time we dispatch the product to you. Any products on the same order which are not dispatched do not form part of that contract.

Order Cancellations

You are entitled to cancel any order within 7 days from the day after receipt of the goods or services. If you cancel an order within this time you must notify us by contacting us either by phone or email. You must ensure the goods are kept in the same way they were when delivered to you until such time as they are returned to us. Cancellations can be emailed to info@DivaAbayaCouture.com. If the order has already been dispatched, the returns procedure is outlined below.

Refund/Returned Goods

If the item is damaged or in extremely rare cases wrong item has been delivered, kindly contact us within 24 hours of receipt of goods via phone or email and we shall gladly replace the said item. It is The Customer’s responsibility to return the item in question within 14 days of receipt, unused, in perfect condition and sent back in its original packaging. You will need to package the item securely, in its original condition and include your order no and whether a refund or exchange is needed, plus the reason for your return. Shipping charges for Refund/Returned items are to be borne by The Customer. Once received items will be checked and refunds issued where suitable. Only in cases where the items returned are deemed as suitable, shipping charges shall be refunded. The Seller accepts no responsibility for lost parcels without a receipt of postage. Goods returned damaged due to poor packaging will not entitle The Customer to a full credit/refund. Please be aware that shipping charges will not be refunded for items returned as unsuitable.

Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

Product Availability

All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on stock figures shown.

Web Content

All content included on the website is the property of DIVA ABAYA COUTURE GARMENTS TRADING L.L.C. or our suppliers. All software used on this website is the property of DIVA ABAYA COUTURE GARMENTS TRADING L.L.C or our software suppliers. You may not extract or reutilize part of the contents of the website without the written consent of DIVA ABAYA COUTURE GARMENTS TRADING L.L.C.

DIVA ABAYA COUTURE GARMENTS TRADING L.L.C grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of DIVA ABAYA COUTURE GARMENTS TRADING L.L.C. This license does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.

Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of DIVA ABAYA COUTURE GARMENTS TRADING L.L.C.

Customer’s Account

If you use this website you will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately. DIVA ABAYA COUTURE GARMENTS TRADING L.L.C reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If we cancel an order you will not be charged.

Website Reviews

You must be registered with www.DivaAbayaCouture.com to write a review. We thank you for sharing your views with us and other customers, however all reviews will be monitored before they are posted so please follow our guidelines:
You can review any product for sale on www.DivaAbayaCouture.com

Reviews must be relevant to the product in question and not be related to your experience in buying the product or having it delivered.
Be sure to rate each product from one to five stars. The rating displayed on the product page reflects an average of all customer submissions.
Reviews will not be posted that:

  • Contain derogatory comments directed towards other reviewers,
  • Contain content that might be considered sexually gratuitous, profane, unlawful, defamatory, libelous, abusive, incendiary, racially or sexually offensive, or obscene
  • You must not make false statements, defame or impersonate others.
  • Contain spamming or advertising.
  • Contain personal information about anyone - including yourself - such as phone numbers, postal addresses or credit card numbers.
  • Contain HTML or computer script.
  • They cannot be written by any suppliers to DIVA ABAYA COUTURE GARMENTS TRADING L.L.C or manufacturers.

Force Majeure

DIVA ABAYA COUTURE GARMENTS TRADING L.L.C shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, Act of God or failure to deliver by suppliers or carriers.

General

All offers are subject to stock availability. The Seller takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide, in good faith, are subject to alteration by The Seller without notice. All colors are as near as can be displayed on a computer screen.

Company Details

DIVA ABAYA COUTURE GARMENTS TRADING L.L.C is company registered in United Arab Emirates.

The registered office address is WAFI Mall, Ground Floor, Unit 541, Um Hurair 2, P.O. Box 243121, Dubai, United Arab Emirates

Guarantee

All items are guaranteed according to manufacturer´s warranty.

Jurisdiction

These terms and conditions and all contracts entered into under them are governed by and are to be construed in accordance with the laws of United Arab Emirates. You agree to submit to the jurisdiction of the Courts of United Arab Emirates in relation to any contract entered into under these terms and conditions.

Retention of Title Clause

The risk in all goods passes to The Customer upon delivery but title in the goods remains vested in The Seller and shall only pass from The Seller to The Customer upon full payment being made of all sums (due on whatsoever account or grounds) to The Seller.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in AED and USD.


Coupon Code EID50

This coupon code EID50 is valid till 31st July, 2017.

This coupon code EID50 is valid only on the Pre-fall collection categories of Diva Chic, Diva Haute Couture & Diva Exclusive.